Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of product delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to ensure you send the package to the correct address.

Notes
Custom-made or personalized items are not eligible for a 14-day refund.
If the return is caused by the consumer, the consumer must bear the shipping costs. The specific fees will depend on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not have to bear the shipping costs for this reason.
Consumers will not be charged a restocking fee for returning a product.;

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@wolluu.com.
Please contact our customer service at service@wolluu.com to get the return address.

Order cancellation is possible within 3 days. The order processing time after placement is 1-3 days. You can cancel your order if you initiate the cancellation earlier than the shipping time and within the time stated on the website during which you can initiate the cancellation;

1. Return Address: Longhu Xiangjiang Xingzuo, Yuelu District, Changsha, Hunan Province, China
2. We usually process your refund within 3 business days (after processing is complete, the bank usually processes the refund within 2 business days). The amount will be refunded using the payment method you used.