Contact Us

 

Do you have any questions, suggestions, or need further information?
Is your question not on one of our information pages or is something not entirely clear? Send an email to service@wolluu.com. Please provide your name, phone number, and the city you live in. Please include product photos if you are inquiring about customer service.

Haven't received an order confirmation by email?
Please check your junk folder first. 

Customer Service - Opening Hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday closed.

Frequently Asked Questions:
Q: How long does it take for me to receive my package?
A: Please note that on average we take 3 to 7 days to process your order before shipping it. Rest assured that we do everything in our power to get your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days depending on the country or region. Please note any public holidays that may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and inspect the condition of your item, we will process your return or exchange. We need at least 14 days from receipt of the goods to process the return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us by email at  service@wolluu.com or via the form on this page.